Every hotel owner must realize that a hotels success will depend on their employees’ success. The more empowered a member of staff feels in the workplace, the more they will be able to both grow and flourish in their role.
If you want to help your staff excel every working day, which can lead to greater productivity and profitability for your business, read the below advice on how to empower every employee.
Identify your employees’ strengths
Every person on your hotel’s payroll possesses a talent. It is your job as their manager to simply discover what your staff members do best, so you can find ways to utilize their skill set and support their growth through encouragement, training, and advice.
Praise their efforts
Rather than focusing on talent and success, you must aim to praise effort as much as possible. By doing so, you will boost your employees’ confidence levels, which will encourage them to both learn and grow. Plus, it can improve employee satisfaction, as they will feel happier in the role and more passionate about your hotel.
Forgive your staff members’ mistakes
Every employee will make a mistake at some point in their career. They might miss an important deadline, deliver a poor presentation, or make a grammatical error when sending an email or social media post. If you punish these mistakes, this can considerably drain employee morale and could lead to a high turnover. Advertisements can fail, targets can be missed, and people can make mistakes. It is your ability to bounce back from an error that will be integral to your hotel’s success.
Provide various development paths
If you fail to provide your employees with a growth path, they will fail to develop their skills and knowledge. Not only can this impact your company’s productivity and revenue, but it can also lead to unhappy staff members, which could force them to leave the hotel. Retain your team and grow your skills by regularly providing training and development courses.
Invest in an innovative HR platform
Transform employee engagement by investing in an innovative HR platform that will help you to hire, manage and retain your hotel’s top talent. For instance, the right platform will provide solutions to manage your team’s performance, identify training and development opportunities, and reward your employees for a job well done.
Listen to your employees
Put your ego and goals to one side and start listening to your team. While you might believe you know what is best for your hotel, it is important to remember that your staff are also professionals in their field.
Empower your employees by giving them a voice in the hotel business, which will encourage them to recommend ideas and changes. It can also help the hotel to grow throughout the years. Create an open-door policy so your team feels confident to discuss any issues or concerns they have regarding a process or plan, so you can make the appropriate tweaks.
Author: Are Morch
Are Morch provides Social Media Consulting for Hotels and Resort. He works closely with Hotels to create Social Media strategies that fit their needs and properties. Through social media, hotel blogging and hotel communities, Are identifies the values that will make your hotel’s performance stand out. He helps hotels build a social media foundation that impacts occupancy and revenue, and makes the social media tasks for your hotel easier.