Tough customer? Perfect—this is your moment. Let them speak, mirror back what you heard, and show real empathy. Do this well, and complaints turn into...
Discover the future of travel and aviation with COTHM Dubai's newly launched IATA-certified courses. Gain industry-recognized qualifications and stand...
Improve guest satisfaction and loyalty in the hospitality industry by bridging the gap between perceived service quality and actual experiences. Disco...
Join COTHM Dubai in celebrating Eid Al Etihad with a 50% discount on KHDA-accredited hospitality and tourism courses. This exclusive offer is availabl...
To improve customer satisfaction, retention, and positive reviews in hospitality, focus on prioritizing customer needs through effective service manag...
