Tough customer? Perfect—this is your moment. Let them speak, mirror back what you heard, and show real empathy. Do this well, and complaints turn into...
Improve guest satisfaction and loyalty in the hospitality industry by bridging the gap between perceived service quality and actual experiences. Disco...
A Guest Experience Journey is a collection of touch-points. That is within the physical walls of the hotel and not. A touch point is an interaction be...
WEBINAR SERIES BY COTHM DUBAI ON DIGITAL MARKETING LEADERSHIP FOR HOSPITALITY. How to master Master Social Media Activities & Lead Digital Transformat...
Employee experience is the new paradigm that HR must incorporate in their people strategy and in their daily dealings with employees. This has the pot...
