Tough customer? Perfect—this is your moment. Let them speak, mirror back what you heard, and show real empathy. Do this well, and complaints turn into...
Improve guest satisfaction and loyalty in the hospitality industry by bridging the gap between perceived service quality and actual experiences. Disco...
Train & develop your hospitality staff for enhanced customer service, improved quality, increased satisfaction & productivity. Inves in your team toda...
Dear {{name}}, You are receiving this email as COTHM Ambassador, we truly value your engagement with COTHM. Please contribute by sharing the story by...
There are different types of leadership programs at COTHM Dubai. They are built for hospitality companies who are looking to build strong leaders with...
Employee experience is the new paradigm that HR must incorporate in their people strategy and in their daily dealings with employees. This has the pot...
