Success

Tough customer? Perfect—this is your moment. Let them speak, mirror back what you heard, and show real empathy. Do this well, and complaints turn into...

Learn how businesses can effectively manage and leverage online reviews to enhance their reputation and success in the hospitality industry.

Learn valuable tips to stand out as a hotel management student and ensure a successful start to your career in the dynamic world of hospitality.

Dear {{name}}, You are receiving this email as COTHM Ambassador, we truly value your engagement with COTHM. Please contribute by sharing the story by...

Dear {{name}}, You are receiving this email as COTHM Ambassador, we truly value your engagement with COTHM. Please contribute by sharing the story by...

Dear {{name}}, You are receiving this email as COTHM Ambassador, we truly value your engagement with COTHM. Please contribute by sharing the story by...

Lost your hospitality summer internship? Not sure what to do to gain that valuable experience? Let me help you with that.

The hospitality industry has been irreversibly affected. Thousands of people have lost their jobs. The future is uncertain and impossible to plan for.

A guest is ”a recipient of hospitality, specifically someone staying by invitation at the house of another”. A customer is someone that “buys a produc...

Developing your employees is one of the best ways to both attract and retain top people in your industry. But some companies get so busy with the day-...

Our commitment to excellence in producing the qualified and competent human resource has always remained the first and foremost preference. The hallma...