Shortly after completing my Hospitality Management degree I scored an internship at the corporate office of one of the world’s biggest hotel brands. I...
A Guest Experience Journey is a collection of touch-points. That is within the physical walls of the hotel and not. A touch point is an interaction be...
A guest is ”a recipient of hospitality, specifically someone staying by invitation at the house of another”. A customer is someone that “buys a produc...
Developing your employees is one of the best ways to both attract and retain top people in your industry. But some companies get so busy with the day-...
The concept of hotel management started in the 1950s when big-name brands like Hilton and Inter Continental have started to expand internationally. Hi...
You imagined that you would work in either a hotel or a restaurant and after a few years as a front-line employee you would get promoted to a manager,...
