Tough customer? Perfect—this is your moment. Let them speak, mirror back what you heard, and show real empathy. Do this well, and complaints turn into...
Improve guest satisfaction and loyalty in the hospitality industry by bridging the gap between perceived service quality and actual experiences. Disco...
How will automation & AI advancements reshape job roles in the coming years, leading to a shift towards personalization, soft skills development, and...
We are delighted to announce that COTHM Dubai is now KHDA's approved training center for Hospitality, Travel, Tourism, and Culinary Arts. The Knowledg...
::: A Free Live Webinar by COTHM Dubai ::: In today's challenging job market employability skills are the ‘career capital’ that you need and must poli...